Privacy Policy

1. Introduction

Veld Made (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, and protect your information when you use our website: veldmade.co.za.

2. Information We Collect

We may collect the following personal information:

Full name
Email address
Phone number
Billing and shipping address
Account login details
Order and transaction history

We may also collect non-personal information such as:

Browser type
Device information
IP address
Website usage data

3. How We Collect Information

We collect information when you:

Register an account
Place an order
Contact us via email or forms
Browse our website (via cookies and analytics tools)

4. Use of Your Information

We use your personal information to:

Process and deliver your orders
Communicate with you regarding your orders
Provide customer support
Improve our website and services
Send important updates or notifications

We will only use your information for the purpose for which it was collected.

5. Payment Information

All payments are processed through secure third-party payment providers.

Veld Made does not store or have access to your full payment details (such as card numbers).

6. Sharing of Information

We may share your information with:

Courier and delivery partners (to deliver your order)
Payment service providers (to process payments)
Service providers assisting with website functionality

We do not sell or rent your personal information to third parties.

7. Cookies and Tracking

Our website uses cookies to:

Improve user experience
Analyse website traffic
Remember your preferences

You can choose to disable cookies in your browser settings, but this may affect website functionality.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

Loss
Misuse
Unauthorised access
Disclosure

However, no online system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

In terms of the Protection of Personal Information Act (POPIA), you have the right to:

Access your personal information
Request correction or deletion of your information
Object to the processing of your information

To exercise these rights, please contact us using the details below.

10. Retention of Information

We retain your personal information only for as long as necessary to:

Fulfil the purpose for which it was collected
Comply with legal and regulatory requirements

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Changes will be effective once posted on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: admin@veldmade.co.za
Website: veldmade.co.za