Terms and Conditions

1. Introduction

Welcome to Veld Made (“we”, “our”, “us”). These Terms and Conditions govern your use of our website located at veldmade.co.za and your purchase of products through our online store.

By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.

2. Nature of Business

Veld Made operates as an online-only reseller of products. We do not operate a physical retail store. All purchases are conducted via our website and delivered to customers.

3. Customer Accounts

To place an order, you may be required to create an account.

You agree to:

Provide accurate and complete information
Keep your login details secure
Accept responsibility for all activity under your account

We reserve the right to suspend or terminate accounts that provide false or misleading information.

4. Products and Availability

All products displayed on the website are subject to availability.

We reserve the right to:

Limit quantities
Discontinue products without notice
Correct errors in product descriptions or pricing

Product images are for illustrative purposes only and may differ slightly from the actual product.

5. Pricing

All prices are displayed in South African Rand (ZAR) and include VAT where applicable unless stated otherwise.

We reserve the right to change pricing at any time without prior notice. However, the price charged will be the price displayed at the time of your order confirmation.

6. Orders

When you place an order:

You are making an offer to purchase a product
The order is only confirmed once payment has been successfully processed

We reserve the right to refuse or cancel any order for reasons including:

Product unavailability
Payment issues
Suspected fraud

If an order is cancelled after payment, a full refund will be issued.

7. Payment

All payments are processed via secure third-party payment providers.

We do not store your payment details.

Accepted payment methods may include:

Credit/Debit Cards
Instant EFT
Other payment options as displayed at checkout

By making payment, you agree to the terms of the respective payment provider.

8. Delivery

We deliver within South Africa using third-party courier services.

Delivery times are estimates and may vary depending on:

Location
Product availability
Courier delays

We are not liable for delays caused by third-party couriers.

Risk in the product passes to you upon delivery.

9. Returns and Refunds

We comply with the Consumer Protection Act (CPA) of South Africa.

You may return products:

Within 7 days of delivery if defective or incorrect
Within 14 days for eligible returns (unused and in original packaging)

Refunds will be processed once the returned product has been inspected.

Certain items may not be eligible for return due to hygiene or customisation reasons.

10. Warranty

Where applicable, products may carry manufacturer warranties.

Veld Made does not provide additional warranties beyond those provided by the supplier or required by law.

11. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect or consequential damages
Our liability is limited to the value of the product purchased

12. Intellectual Property

All content on this website, including:

Text
Images
Logos

is the property of Veld Made or its licensors and may not be used without permission.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws, including POPIA.

14. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

15. Changes to Terms

We reserve the right to update or change these Terms and Conditions at any time. Changes will take effect upon publication on the website.

16. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Email: info@veldmade.co.za
Website: veldmade.co.za